Many of us make resolutions about what we want to accomplish in the next year. How about setting a resolution about your performance metrics for 2023? That way, you can welcome the new year with a plan. DFB will be providing tools and resources with Tips and work sessions in the spring.
Ideas for your performance metrics resolutions
I resolve to…
Spend at least two hours a week reviewing our existing performance metrics and talking with my team about how we use them
Determine what outcomes we’re trying to achieve as a department so we can align our metrics
Create a “metrics team” in our department to work together to integrate our metrics into our decision-making
Add “performance metrics brainstorming session” to an upcoming staff meeting agenda
Talk to my colleagues in other departments about what metrics they are using that may also be relevant to our work and shared customers
Or… create your own!
Why does this matter?
Performance metrics help us tell the story of how resources are being used, make good decisions, allocate resources, plan for the future, and continuously adjust along the way. The start of a new year—especially one where Loudoun is creating its next Program Review for the Board and the community—is a perfect time to take a closer look at your metrics.
What’s a good starting place?
All departments have an Excel file on the K:/ drive with its key metrics, which are updated quarterly. You can review those. You can also review the metrics you used to describe your service levels in the FY 2020 Program Review.
Or, as always, you can reach out to DFB for help.
